…and they assured me they do all repairs in house.
That really caught me off guard, since they were the only jewelry store I called that said that. I asked how long the repair would take, and if I could watch it being done. I told them that I had been duped by another jeweler a couple of years ago, and that I wanted to stay in the store while they did this repair. They were very polite and respectful of my wishes. I made an appointment, hung out and watched the repair being done. My repair went quickly and they had my ring looking like new!
I am so happy with their work, and really appreciated their willingness to work with me. Since the engagement ring episode, I have taken another ring and necklace to Heartland Jewelry for repair. I trust them, so I had no reason to stay and watch those repairs get done. Each time they do quality work in a timely fashion.
I’ve definitely found my new jeweler!